Service Manager

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Service Manager

Udyog Seba Service Managers are responsible for overseeing the entire service operation in a dealership or service center. Some of the key responsibilities for this role include:

1. Managing a team of service advisors, technicians, and support staff, and coordinating their daily activities to ensure efficient and effective service delivery.
2. Interacting with customers to understand their needs and ensure high levels of customer satisfaction.
3. Developing and implementing service policies and procedures to ensure consistent, high-quality service delivery.
4. Managing service schedules and coordinating with other departments, such as sales and marketing, to ensure that service operations are aligned with business objectives.
5. Reviewing service reports and monitoring technician performance to ensure high-quality service delivery and adherence to safety and regulatory requirements.
6. Analyzing service metrics and developing action plans to address areas of opportunity and improve service quality and profitability.
7. Maintaining inventory levels and ordering parts and supplies as needed to support service operations.
8. Managing service records and documenting service activities to ensure accurate tracking of customer history and maintenance records.

The ideal candidate for this role should have:

1. A degree or certification in automotive technology, business administration, or a related field.
2. Significant experience in an automotive service or repair role, with experience in a supervisory or managerial role preferred.
3. Excellent communication and customer service skills, with the ability to interact effectively with customers and team members.
4. Good technical knowledge of automotive systems and components, including engine, transmission, suspension, and brake systems.
5. Strong leadership and coaching skills, with the ability to motivate and develop team members.
6. Good organizational and time management skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
7. Good problem-solving and decision-making skills, with the ability to make informed decisions based on customer needs, technician capabilities, and business objectives.